Privacy Policy
for Users of GymTech Platform:
The digital platform referred to hereinafter
as "GymTech" or "we" or "us" is a unique digital
platform specializing in providing sports services to all individuals, referred
to as "users". This is achieved by connecting them with a select
group of specialists in the sports field, termed "service providers",
through the ability to communicate with specialists and trainers in the field,
asking questions, scheduling sessions with them at the sports facility, or
through text, audio, and video chats. Users can also take tests, qualification
courses, and other services offered at subsidized prices accessible to all
segments of society. At GymTech, we are committed to protecting and respecting
the privacy of all users on the platform at the highest level of
confidentiality. This policy describes the information we collect, how we use
it, and defines, in addition to the conditions that may be stated within the
platform, the basis of interaction and the boundaries of responsibilities
between us and the user, the "service seeker".
Therefore, we kindly ask
you to read it carefully; by registering with GymTech, you agree to the
contents of this policy and other terms and conditions provided within the
platform.
Note: GymTech
platform confirms its commitment to its privacy policy and standards in
accordance with the General Data Protection Regulation (GDPR), and the
protection measures under this regulation apply to all GymTech platform
services and its users worldwide.
1. Information We Collect
About You:
In order to operate the platform, provide
the highest level of service, and safeguard the rights of all users, we may
need to collect your personal and non-personal information and your contact
information (e.g., your name, phone number, age, marital status, and address),
in addition to information related to billing purposes, payments, personal
medical files, information exchanged between the user and the service provider,
and the content of training sessions. GymTech does not consider information
whose identity is hidden from any third party as personal information. We also
emphasize that no information about you will be collected unless voluntarily
provided by you and with your consent, and all such information will remain
confidential and will not be shared with any parties unless you agree to it.
2. How We Collect and Use
Your Information:
Without providing your information to
GymTech, you are not entitled to access the platform, benefit from its
services, contact us or service providers, or utilize any form of the platform.
Therefore, we collect personal information through several sources, as follows:
· Registration
Account:
When you subscribe to your account on the
GymTech platform, we request and collect personal information such as your
name, mobile number, address, age, qualifications, and other information. We
need this information to provide you with services. If you purchase paid
services, such as session contracts, for example, additional personal information
such as name, address, and credit card payment information will be collected
for payment processing.
· Services
Provided on the Platform:
We collect your information when accessing
the services provided on the platform, or when contacting us or corresponding
with us, or through service providers at sports centers, or when utilizing
training exercises and programs available on the platform. This includes, but
is not limited to, session information, topics discussed, dialogues, interim
reports, therapeutic interventions, impressions of the service provider and the
user, and next steps. We will keep this information confidential and secure
without sharing it with others.
· Data
Logging:
When using our services, we, at GymTech,
utilize tools for analyzing user behavior and data through the use of
third-party services, including Google Play services, Google Analytics for
Firebase, Firebase Crashlytics, and UX cam. User behavior and data are analyzed
through these tools by presenting them in an aggregated manner without
individual identification. Additionally, at GymTech, we maintain a log of email
messages and chats to address and resolve any encountered issues.
· Surveys:
From time to time, we may collect personal
information from users through surveys. This information is used solely to
improve the content of our webpages and the quality of our service and is not
shared with any third party.
·
Requests for Information,
News, and Other Content:
You may subscribe to receive information,
news, and other content related to new and current services related to GymTech
platform and other information related to GymTech that may interest you. When
subscribing to receive this information, you will be asked to provide personal
information, including your name, email address, and phone number.
· Technical
Support Requests:
If you require technical support related to
the GymTech platform, you will need to fill out a form for the purpose of
specifying and clarifying your technical support request. When submitting a
technical support request, you will be asked to provide personal information,
including an email address and a description of the issue. We retain copies of
all technical support requests and other information provided with or related
to these requests.
· Third
Parties:
We may collect your personal data from third
parties, such as data brokers or data aggregators in the context of their
business activities, including some customer service providers. We may merge
this data with the information we have about you or use it independently for
the purposes of our business activities regarding benchmarking and data
analysis. We will always seek to verify that the third party has informed you
in advance of its use and GymTech's use of this data.
· Browser
Information and Cookies:
We use browser information such as IP
addresses, browser types, cookies, and pixel tags to determine the data or
information that should be displayed on your browser when visiting or using the
GymTech platform. We may also use browser information, cookies, and pixel tags
to determine how you access the GymTech platform, whether you are a visitor or
a user, to help us improve our service offerings, for quality assurance and
training purposes, to assist in diagnosing problems with our servers, gather
broad demographic information, manage and improve our services, and for other
legal purposes. Please refer to the "Cookies" section below for more
information.
We may use the personal
information we collect about you for various purposes, including:
•
Creating your account on
the platform and enabling you to log in to your account and use the platform.
•
Managing your account and
then providing you with customer support, ensuring that you receive
high-quality service.
•
Sending messages to you,
including email or text messages via WhatsApp or SMS where allowed. For example,
we may use email or text messages to respond to support inquiries or share
information about our products, services, and promotional offers that we
believe may interest you.
•
Billing purposes and
payment of services provided to you.
•
Supervising, managing,
and monitoring the service, measuring and improving the quality and
effectiveness of our services, and developing them.
•
Marketing the platform
and our services to you.
•
Conducting market
research, including statistical analysis of user behavior, which we may display
to third parties in a non-personal and aggregated manner.
•
Responding to compliance
requests from regulatory bodies, courts, and government agencies.
3. Cookies and Other
Tracking Technologies:
A cookie is a small file that can be stored
on and accessed from your device when you visit the platform, and other
tracking technologies work in a similar manner to cookies, placing small data
files on your devices or monitoring your activity on the platform to enable us
to collect information about how you use GymTech. This allows the platform to
recognize your device among other platform users' devices. The cookie
information provided below also applies to other tracking technologies.
· How
We Use Cookies:
GymTech uses cookies and other tracking technologies
to identify you and your interests, remember your preferences, and track your
use of the platform. We also use cookies and other tracking technologies to
control access to specific content on the platform, protect it, and process any
requests you make to us.
In order to manage the platform and for
research purposes, GymTech has also contracted with third-party service
providers to track and analyze statistical usage and storage unit information
from platform users. Third-party service providers use persistent cookies to
assist us in improving user experience, managing our website content, and
analyzing how users browse and use it.
· First-Party
and Third-Party Cookies:
"First-party cookies" are cookies
that belong to GymTech and are placed by GymTech on your device. Whereas
"third-party cookies" are cookies placed by a third party on your
device through the GymTech platform. GymTech may contract with third-party
service providers to send emails to users who provide us with their contact
information. To help measure the effectiveness of our email communications and
improve them and/or to determine whether messages have been opened or links
clicked, third-party service providers may place cookies on the devices of
these users.
To obtain further information regarding the
methods these companies employ to collect and utilize data on our behalf,
please refer to their respective privacy policies. Please consult our cookie
policy for additional information.
4. How Do We Share Your
Personal Information?
(GymTech) emphasizes that safeguarding your
personal information is of utmost priority to us, even with your written
consent for sharing. We pledge not to disclose any of this information or even
declare you as a platform user without your written permission, except in the
following cases:
·
Supporting Entities:
We
may share your personal information – as necessary – with certain supporting
entities of the platform who provide direct support to it and its users. For
instance, such entities may contribute to covering the cost of some sessions
for a specific category of users or company-affiliated employees if you belong
to the designated category. It should be noted that our sharing of your data
with them will be limited to the information necessary for providing support
only.
·
Third-Party Service
Providers Acting on Our Behalf:
We
share personal information with certain third-party service providers who
assist us in delivering services and are obligated to maintain confidentiality.
For example, we may utilize third parties for hosting services or sending email
updates about services or removing duplicate information from user lists.
·
Other Users:
Based on your interaction with the services, we may share your personal
information with other users, such as peers and other participants sharing
information on the boards where data is posted. Additionally, we may share your
information with your training partner for attending individual or joint
sessions as part of training exercises.
·
Service Providers:
By
opting for a service provided by the platform, we may share your personal
information with the service provider to facilitate the service delivery
process. For instance, we may grant access to this information to the
specialist or consultant you choose to provide the service or in cases where
the service provider needs to discuss certain training session information with
other service providers to deliver the highest level of service. However,
sharing your real name in such instances requires your specific consent.
·
For Legal Purposes:
We
will disclose your personal information as necessary to respond to a subpoena,
regulation, binding order from a data protection agency, legal process,
government request, or any other legal, regulatory, or regulatory process.
Additionally, we may share your information if the service provider has
reasonable grounds to believe that you are about to harm yourself or others, in
which case we and the service provider are obligated to take regulatory action,
notify the appropriate authority, and disclose any of this information as
needed. Furthermore, we may share your information as needed to monitor the
appropriate level of training to minimize any harm we may incur.
We assure you that we, along with all our
employees and service providers, are committed to adhering to this policy and
other policies, and we always strive to protect your privacy to the fullest
extent possible even with your written consent to share this information.
5. Legal Basis for Data
Processing:
Our processing of your personal data for the
aforementioned purposes is based on the following:
•
Partially, our legitimate
interests or the legitimate interests of a third party in promoting and
marketing GymTech and protecting it, building and maintaining relationships,
and providing our services in the best possible manner.
•
Partially, your consent
and the execution of our obligations under any agreement we have with you. For
instance, if you create a user profile or subscribe to newsletters or
notifications we provide, or for business purposes supporting the operation of
the platform, such as understanding and improving your experience on our
electronic platform.
•
Partially, compliance
with the law when the information is necessary to fulfill our legal or regulatory
obligations.
6. Security of Your Personal Information:
We employ reasonable security measures aimed
at protecting the security of the information provided by you through the
platform or services. However, the security of information transmitted over the
internet cannot be guaranteed. Therefore, to protect you and your personal
information, we may suspend your use of the services or platform, without prior
notice, pending an investigation if there is any suspicion of a security
breach. Furthermore, we assure you that we will never request your login
credentials or credit card information in any insecure or unsolicited
communication (email, phone, etc.).
7. Storage of Your
Information:
We will securely and confidentially store
your information, including your user profile file, associated personal
information, and message and chat texts you have conducted on the platform, as
necessary, for the duration of the relevant business relationship. We may
retain them longer than the business relationship period when needed for
business and/or legitimate legal purposes, such as improving platform and user
security, preventing fraud, misuse of platform services, or harm to service
providers and other users, and for regular record-keeping purposes. You have
the right to request the deletion of your personal data, which includes (your
name, mobile number, email, date of birth, qualifications, and banking
information). In this case, GymTech will make reasonable attempts to completely
delete this data when it is no longer needed, although we will retain a copy in
our internal backup systems, which may require some time to completely erase
your data from our systems. For requests for access to information and
correction or deletion, please refer to the "Your Rights" section of
this privacy policy.
8. Limits and Scope of
Responsibility:
The platform user or service providers are
committed to ethical and professional behavior in providing or receiving the
service and maintaining the privacy of service providers and other users. They
undertake not to disclose or use any data or information obtained or accessed
through providing the service via this platform. They are solely legally
responsible for violating the rights of users or violating any of the terms of
this policy or other requirements stated on the site or conditions and
provisions imposed on them by us.
9. Links to Other
Websites:
The platform or services may contain links
and user interface elements related to third-party external websites and
services "Third-Party Services" that are not affiliated with us. The
link to any third-party service does not imply our endorsement of the quality
or accuracy of the information provided on it. If you decide to visit any
services affiliated with external parties, you are subject to their privacy
policy and practices, not to this privacy policy. We encourage you to carefully
review the legal and privacy notices for all other digital services you visit.
10. Children's Privacy:
We do not collect or request any information
from anyone under the age of 13, nor do we allow these individuals to become
our users. The platform is not intended for use by children under the age of
13. If you are aware that we have collected personal information from a child
under the age of 13, please inform us by contacting us, and we will delete this
information.
11. International
Transfer:
Your information may be transferred to
computers located outside your city, country, or retained on them. Regardless
of where your data is stored, it will be securely retained as outlined in this
policy. Your consent to the terms and conditions governing your submission of
this information constitutes your consent to such transfers.
12. Unsubscribing:
If you have subscribed to a newsletter
service or notifications, or if you have received invitations from GymTech to
participate in surveys or events, and you prefer not to receive messages from
us in the future, please review the message settings in your profile on the
platform to unsubscribe, or follow the instructions provided on the unsubscribe
link in all marketing emails sent by us.
13. Your Rights:
Under applicable law, you may have the right
to request access to the personal data we have collected about you for review,
modification, or deletion purposes. You may also request a copy of the personal
data we have collected about you and request correction of any errors in it. In
certain cases, you may also request the cessation of the processing of your
personal data.
If you wish to request access to your
personal data, review it, correct it, or discuss how we process it, please
contact us. To help protect your privacy and security, we will take reasonable
steps to verify your identity, such as requesting a password or user ID, before
granting you access to your personal data. We undertake to make reasonable
efforts to promptly investigate your requests or comply with or respond to them
otherwise as required by applicable law. Different laws may prevent us from
granting you access to your personal data or otherwise fully complying with
your request depending on the circumstances and the request made, for example,
if providing your information could reveal the identity of another person. At
GymTech, we reserve the full right to impose appropriate fees for compliance
with your request wherever permitted by applicable law and/or refuse the
request if it is based on unsound grounds and/or excessive or otherwise
unacceptable, or if it is unlawful under applicable law.
14. Updates to the
Privacy Policy:
By using the platform, you agree to our
collection, use, and storage of your personal data as outlined in this privacy
policy and elsewhere on the platform. We reserve the full right to make updates
to this privacy policy from time to time, and we will notify you of any such
updates by updating this privacy policy. If we make material changes to this
privacy policy that would increase our rights to use the personal data, we
previously collected from you, we will seek your consent either through a
message to your registered email address or by posting information about the
changes prominently on the platform.
15. Contact Us:
If you have any questions or concerns about
this privacy policy or our privacy practices, please contact us through the
dedicated form on the platform or by sending an email to the following address:
info@gymtech.sa. Additionally, you can directly contact us at the
following number: 920012483.